(4.7 / 5)2522+ Ratings

ATG Tickets Reviews

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Overall Rating

4.7
9 Reviews
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About ATG Tickets

ATGTickets.com is a platform that provides a comprehensive service for theater-goers. Their main product is theater tickets for a wide range of shows, including plays, musicals, and tours. Users can easily find their desired event or show using ATG's internal search or by browsing an A-Z list of performances. Once the event is selected, users can choose the performance date and time from a provided calendar. The platform allows users to select their seats, with different prices indicated by colored dots on the seat map. Additional products can be purchased to enhance the performance experience. The platform also offers an ATG+ membership, which provides exclusive benefits across 35+ ATG venues. The booking process is straightforward and user-friendly, with a step-by-step guide available. Users can check their details on the summary page before moving onto payment, and eTickets are emailed once the booking has been submitted. The platform also provides customer support, with information about bookings, e-tickets, accessibility, memberships, and more available in their Help Centre.

ATG Tickets Pros & Cons

Pros:

  • Well-designed website: ATG Tickets has a well-designed website with SSL-encryption, making it secure for transactions.
  • Huge global variety of theatre tickets: The platform offers a vast selection of theatre tickets from various shows and venues.
  • Paypal functionality: ATG Tickets supports PayPal functionality, making it convenient for users.
  • Very well priced: Tickets are generally well-priced, with competitive pricing options.
  • ATG+ Membership Benefits: Members enjoy priority booking, zero transaction fees, flexible ticket amendments, year-round savings, exclusive events, and members-only happy hours.

Cons:

  • Bad customer service: Many users have reported difficulties in contacting customer service, with some experiencing long wait times or unresponsive support.
  • Difficult to contact initially: Users often face challenges in getting through to customer service, with some reporting being put on hold for extended periods.
  • No live chat functionality: The website lacks live chat functionality, which can make it harder for users to get immediate assistance.
  • Variable booking fee: There are variable booking fees, which can add to the overall cost of the tickets.
  • Additional protection fees: Some users may be charged additional protection fees, which can be a drawback.
  • Required registration: Users are required to register, which can be a hassle for some.
  • No refunds: Some users have reported issues with refunds, with the company not always providing them.

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ATG Tickets Customer Reviews (9)

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Feb 14, 2023
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ATG Tickets Customer’s Q&A

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ATG Tickets Features and Benefits

ATG Tickets offers a membership program called ATG+. Here are some of the key features and benefits:

  • Priority Booking: Members hear about the hottest shows first and get first pick of tickets.
  • Zero Transaction Fees: Members enjoy zero additional transaction fees at all ATG owned venues.
  • Flexible Tickets: Members can amend their tickets free of charge to another available date up to 48 hours before the performance.
  • Year Round Savings: Members get access to exclusive ticket offers and discounts.
  • Exclusive Events: Members can immerse themselves in the world of live entertainment with exclusive member events.
  • Members-Only Happy Hours: Members enjoy happy hours at the bar saving 25% (10% in Scotland due to licensing laws).
  • Dedicated Phone Line and Members-Only Facebook Group: Members get access to a dedicated phone line and a members-only Facebook group.

These benefits make ATG+ a great choice for regular theatre-goers. Remember to always check the terms and conditions before making a purchase.

ATG Tickets Pricing

ATG Tickets pricing varies depending on the show, play, or musical. Here are some examples of ticket prices:

  • Minimum Price: £10
  • Maximum Price: £145
  • Average Price Range: £13 to £95
  • Transaction Fees: £3.50 to £3.95 per ticket
  • Booking Fees: Additional fees may apply, but these are included in the ticket price displayed from the show page to checkout.

Additionally, ATG+ Members can avoid being charged ATG fees for many shows, with membership costing £50 per year if paid by Direct Debit, or £60 per year if paid by Credit/Debit card.

About atgtickets.com Payment Method?

At ATGTickets.com, you can pay for your tickets using credit or debit cards. The types of cards accepted are listed on the payment page. If you have an ATG gift voucher, you can also use this to pay for your tickets. When you reach the 'Payment Options' during checkout, select to pay by 'ATG gift voucher'. You'll need both the voucher number and redemption code from your credit voucher. If the cost of your tickets exceeds the value of your voucher, you can select an additional payment method to cover the remaining cost. You do not have to use all of the voucher value at once; you can use it on as many bookings as you like until the expiry date or the credit is used up.

ATG Tickets FAQs

FAQ

ATG Tickets Alternatives

Here are the top alternatives to atgtickets.com:

  1. ticketmaster.co.uk: All your entertainment needs under one virtual roof with tickets for theatre, concerts, sport, family events, clubs and more.
  2. londontheatredirect.com: Buy tickets for current West End shows and attractions at London Theatre Direct. Discount London theatre tickets, musicals, plays and attractions bookings.
  3. seetickets.com: Buy concert, theatre, music, sport, event, West End show and London theatre tickets at the official See Tickets online shop.
  4. todaytix.com: Get the best prices on theatre tickets today and this week in New York, London and more. Read reviews. Win exclusive lottery or rush tickets. Download the app.
  5. songkick.com: Find live music near you, track your favorite artists, get instant concert alerts and buy tickets for all the best upcoming concerts.

These sites offer similar services and are popular choices for booking tickets online. They all provide a wide range of events and shows to choose from. Remember to always check the terms and conditions before making a purchase.

FAQ

How To Open A ATG Tickets Account?

To open an account on atgtickets.com, follow these steps:

  1. Visit the ATG Tickets website.
  2. Click on Create an account.
  3. Fill in the required fields: First name, Last name, Email address, Phone number, and Postal code.
  4. Create a Password. The password must contain a minimum of 8 characters, 1 capital letter (A-Z), 1 number (0-9), and 1 special character (!, @, %, &, etc.).
  5. Click on Create account to complete the registration process.

Once the account is created, enjoy priority booking, zero transaction fees, and other exclusive benefits. Remember to always check the terms and conditions before making a purchase.

FAQ

About atgtickets.com Prices and Cost?

The prices for tickets on atgtickets.com vary depending on the show, play, or musical. Here are some examples: tickets can be purchased from £10, £13, £19, £20, £25, £30, £35, £39.50, and £95. In addition to the ticket price, there is a transaction fee that ranges from £3.50 to £3.95. Most bookings will include a per ticket booking fee as well as a restoration levy fee, which goes towards the upkeep of the venues. The ticket price displayed from show page to checkout includes any ATG booking fees but excludes the transaction fee. If you become an ATG+ Member, you can avoid being charged ATG fees for many shows. The membership costs £50 per year if paid by Direct Debit, or £60 per year if paid by Credit/Debit card. There is also an option to add Ticket Protection to the membership for an additional cost.

FAQ

Are there any discounts available on atgtickets.com?

Yes, there are several discounts available on ATG Tickets. They offer a Local Heroes Discount where you can enjoy 25% off shows for teachers, armed forces, and more. They also have offers on tickets for up to 25% off. There's an ATG+ theatre card available from £4 per month. If you book groups of 10 or more, you can get discounts up to 10%. They also offer an NHS discount where you can get 25% off select shows. Please note that these offers may vary and it's best to check the website for the most current deals.

FAQ

About atgtickets.com Popular Products and Services?

ATG Tickets, part of the Ambassador Theatre Group, is a leading player in the world of theatre ticketing. They process more than 16 million tickets a year for a variety of live events including hit musicals, acclaimed plays, concerts, and comedy shows across the UK, US, and Germany. ATG Tickets operates through three distinct brands:

  1. ATGtickets.com: This is their in-house ticketing service, attracting over 40 million unique visitors a year. It offers a wide range of benefits to frequent customers through the ATG TheatreCard membership programme.

  2. Group Line: Acquired by ATG in 2013, Group Line offers competitive group rates to West End shows and other London attractions. It also provides meal packages and a 'Book Now, Pay Later' service.

  3. LOVEtheatre: Also part of ATG since 2013, LOVEtheatre is known for its customer services, exclusive offers, and direct ticket access for every major London theatre.

In addition to these, ATG Tickets also offers a membership program called ATG+, providing exclusive benefits across 35+ ATG venues. The website offers tickets for a wide range of shows, plays, musicals, and tours, with booking options available directly from the box office at over 40 theatres across the UK. The website has received a rating of 4.8 out of 5 based on 31,852 reviews..

FAQ

How do I book tickets on atgtickets.com?

Here are the steps to book tickets on atgtickets.com:

  1. Find your event/show: Visit www.atgtickets.com and use ATG’s internal search to find the event you're looking for or select Shows in the main navigation to see an A-Z list of performances.
  2. Choose your event: Once you have found the event you want to go and see, at a venue you want to see it at, click Buy Tickets for the performance you want to go and see.
  3. Choose performance: Select the date and time you want tickets for from the calendar provided.
  4. Choose your seats: Here you can choose where you would like to sit. The coloured dots indicate different prices. To see only the seats available for one price type, click on the list at the top. Click once on the seat map to zoom in. You can then click and drag the seat map to view different parts of the auditorium. When you select a seat, more information about the seat will appear. Click on the price of the seat to proceed, and then repeat this process for any extra seats you wish to book.
  5. Enhance your experience: You will be taken to a screen that lists the additional products you can purchase for your performance. Click the plus or minus buttons to control how many you would like, then click Continue to checkout. You will then be asked if you want to protect your tickets. Select an option, then click Continue to checkout.
  6. Check your details: Please check your details on the summary page carefully to ensure all details of your booking is correct before moving onto the payment. Your tickets will automatically be set to eTickets and will be emailed to you once the booking has been submitted, unless otherwise stated.
  7. Finalise your details: Enter the details of your debit or credit card. The accepted card types are listed on the page. If you enter your postcode and click find address, the page will generate a list of addresses connected to that postcode. Select your address from the list. If your address does not appear, please click Enter address manually and fill in the details below. To proceed, you must accept their terms and conditions.
  8. Confirm your purchase: Click the Buy tickets now button to confirm your purchase. All orders are subject to credit card approval and verification of billing address, and you may need to start your order again if your payment is declined by the bank or your billing address is found to not match your account details.
FAQ

What are some popular shows available on ATG Tickets?

Here are some popular shows available on ATG Tickets:

  • Kathy and Stella Solve a Murder! at the Ambassadors Theatre
  • HERE & NOW - The Steps Musical at The Alexandra, Birmingham
  • Jesus Christ Superstar Musical Tour
  • QUEENZ - Drag Me To The Disco! Variety Tour
  • Chris McCausland: Yonks! Comedy Tour
  • Disney's The Lion King at the Lyceum Theatre
  • Harry Potter and the Cursed Child at the Palace Theatre
  • Wicked at the Apollo Victoria Theatre
  • An Enemy of the People at the Duke of York's Theatre
  • Stranger Things: The First Shadow at the Phoenix Theatre
  • Moulin Rouge! The Musical at the Piccadilly Theatre
  • Operation Mincemeat: A New Musical at the Fortune Theatre
  • Cabaret at the Kit Kat Club at the Playhouse
  • Plaza Suite at the Savoy Theatre
  • A Mirror at the Trafalgar Theatre
  • The Hills of California at the Harold Pinter Theatre
  • Mean Girls at the Savoy Theatre
  • The Enfield Haunting Play Tour
  • Harry Clarke at the Ambassadors Theatre
  • Dear Evan Hansen Musical Tour
  • Hamilton Musical Tour
  • Everybody's Talking About Jamie Musical Tour
  • Pretty Woman The Musical Musical Tour

Please note that the availability of these shows may vary. It's always best to check the official ATG Tickets website for the most up-to-date information.

FAQ

atgtickets.com Return Policy?

ATGTickets.com has a return policy that allows ticket exchanges. Exchanges are subject to availability and an exchange fee. To exchange your tickets, you need to check availability for your preferred dates and send them 3 options you would like to exchange to when completing the Exchange Form. Exchanges must be for the same run of the show and at the same venue. They must be for tickets of the same value or higher. The exchange must be completed no later than 48 hours before the start of the performance. Discounts are only honored if they are also valid for the replacement performance. Exchanges are subject to a per ticket administrative charge of £3.50 per ticket. If your event has been cancelled, they will be in touch by email offering you a full credit voucher or an exchange to a future performance. Unfortunately, I couldn't find specific information about their shipping policy.

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