ATG Tickets Review: Your Ticket to Unforgettable Entertainment
If you're a fan of the theatre or live performances, you're likely familiar with ATG Tickets. However, many wonder if this ticketing platform is really worth your time and money. That's the reason why we'll take a start with ATG Tickets review, covering everything from their ticketing process to customer service and pricing.
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What is ATG Tickets?
Before diving into ATG Tickets review, here’s what you need to know about this famous platform:
ATG Tickets is the sales arm of the Ambassador Theatre Group, which is one of the largest theatre organizations in the world. The company was founded in 1992 and has since grown to become a leading provider of theatre tickets in the UK and internationally.
It has over 45 theatres in the portfolio, including some of the most iconic venues in the UK such as the Apollo Victoria Theatre and the Piccadilly Theatre, ATG Tickets offers access to some of the most popular productions in the world of theatre. The company has an international presence, with theatres in the United States, Australia, and Germany, among other countries.
ATG Tickets focuses exclusively on theatre performances, offering a range of tickets to musicals, plays, and other live performances. Customers can purchase tickets through ATGTickets.com, LOVEtheatre, Group Line, or directly through one of their 45 theatres.
ATG Tickets detailed review
Ticketing Process
One of the most important things to consider when buying tickets online is how easy the process is. Fortunately, ATG Tickets has made it very simple for its customers.
Their website is well-designed and easy to navigate, with intuitive search bars located at the top of their homepage. You can search through different venues and live events using their categories, or simply type in what you're looking for and find it in no time.
What's more, every aspect of the sales process, from finding the right ticket to the checkout stage, is streamlined and easy to understand. The only minor complaint is that you have to register an account with them before buying your tickets, which takes a little bit of time.
In terms of availability, ATG Tickets offers a wide range of tickets, including something unique to them - a dedicated category for Pantomime. This British tradition is often overlooked in the world of ticket reselling, but ATG Tickets offers a great variety of Pantomime tickets, including Aladdin and Snow White, for the entire UK.
Customer Service
When it comes to ticket vendors, good customer service can make all the difference. ATG Tickets to take this aspect of its business seriously. As an affiliate of STAR, the Society of Ticket Agents and Retailers, ATG Tickets is committed to providing excellent customer support.
Customers have multiple channels of communication available to them, including phone and email support, as well as the option to send a letter. However, it is worth noting that ATG Tickets customer service team does not currently offer live chat functionality.
In the event of a canceled or postponed event, customers can rest assured that they will receive the support they need. While ATG Tickets does charge a £3.50 fee for additional ticket protection, this is a fairly standard practice in the industry.
It seems that ATG Tickets puts effort into providing good customer support, but there are a few areas for improvement.
Delivery
Delivery is a crucial aspect to consider when buying tickets online. ATG Tickets has a good reputation for reliable delivery of tickets to their customers. The website is well-built and can handle high volumes of traffic, which means that customers can expect their tickets to be delivered promptly without any technical difficulties.
The delivery options available from ATG Tickets include standard post and email, as well as the option to collect tickets in person from the box office. Customers who opt for the standard post can expect their tickets to be delivered within 3-5 working days. E-tickets are also available for certain events for those who prefer the convenience of email delivery.
In terms of pricing, ATGTickets.com offers free standard delivery for tickets purchased over £75. Furthermore, a variety of faster delivery options are available at an additional cost, including special delivery, courier delivery and international delivery.
It is worth noting that delivery fees can vary depending on the event and location, so it is always important to check before purchasing. The ATG Tickets phone number is right on their website page, so you can contact them for your check.
Price
ATG Tickets seems to have an advantage over its competitors in pricing aspects. As a company that owns theatres, creates plays and sells tickets, they have significant control over how their tickets are priced. It is evident that ATGTickets.com offers much lower prices than its competitors, based on the price comparison below:
This indicates that ATG Tickets is passing on their better pricing to their customers instead of keeping it for themselves. Therefore, it seems that customers can expect to get a fair price when purchasing tickets through the platform.
Additionally, ATG Tickets provide many promotions to help customers save more. You can get more out of your entertainment budget and enjoy your favorite shows with ATG Tickets coupons.
Don’t forget to read our helpful guides on how to use the ATG Tickets discount code and more savings tips for your booking.
Customer Reviews and Feedback
Customer reviews and feedback are essential in determining the quality of service that a company provides. In the case of ATG Tickets, it appears that they have a positive reputation in the eyes of their customers. After analyzing over 60 reviews, we can confidently recommend ATG Tickets as a reliable source for purchasing tickets.
Customers have praised the company's excellent customer service, with many reporting quick and helpful responses from their support team. One reviewer mentioned how impressed they were with the company's communication, saying that they received regular updates and reminders leading up to their event.
Another common theme in the reviews was the ease of use of the ATG Tickets website. Customers have reported a smooth and straightforward purchasing process, with no hidden fees or surprises. Many also appreciated the ability to choose their seats and view the seating chart before making a purchase.
“@ATGTICKETS Thanks for excellent customer service... friendly and helpful! American Idiot in Edinburgh booked, one happy daughter! 😁”
— Jaki Rosser (@Recluse_Games) April 6, 2018
It seems that ATG Tickets is a trustworthy and customer-focused company. Their commitment to providing excellent customer service and a user-friendly website has resulted in many satisfied customers.
Key Takeaways
At the end of our thorough ATG Tickets review, we can confirm that it is definitely worth checking out. They offer an easy-to-use website, multiple channels of communication, and a simple delivery process, making buying tickets a breeze. Additionally, their affiliation with STAR gives customers peace of mind knowing that they are dealing with a reputable and trustworthy ticket vendor.
ATG Tickets' commitment to supporting and growing the theatre industry is admirable, and their passion for live theatre is evident in everything they do. So if you're a theatre enthusiast or just looking for a memorable night out, we highly recommend giving ATG Tickets a try.